Frequently Asked Questions was founded by ER doctors. They’re focused on making the process of obtaining ACLS, PALS, and BLS certification simpler for medical professionals. Since they’re doctors who understand the importance of maximizing the time they have available to spend with their patients, they’ve developed a process that’s quick, convenient, and affordable.


We have all taken ACLS, PALS, and BLS multiple times, and feel there is no reason for the inflated costs. Our courses are very well planned and streamlined so that we can keep the costs reasonable.
Most students will finish everything within 1-2 hours (including the study materials).

Your card is available immediately upon successful completion of our courses. You will be able to download/print immediately. We also offer the functionality to be able to post to your social media profile.

Yes. Our platform is compatible with tablets, smartphones, and of course, your PC.

There is no online course that is sanctioned by the AHA. Our course is authored by a group of Board Certified Emergency medicine physicians who were  ACLS/PALS instructors and is based on AHA and ILCOR guidelines. This assures compliance with JCAHO (Joint Commission) standards. The course will be accepted by the vast majority of hospitals and health care institutions. If your employer requires an AHA live course, please refer to the AHA website.

We will refund 100% of your money. We do ask that you email us the phone number/contact name at your institution so that we can call and try to get your certification accepted. If we are unable to do so, we will refund your money. All we ask is that you do this within 30 days of purchasing our course. Please also see Refund Policy on the bottom of our home page. 

Our courses include unlimited retakes at no extra charge if you need them.
No, there is not a time limit. You are also able to save progress and complete at a later time if you are unable to finish in one setting.
In addition to being the best priced course online, our material is written by Board Certified Emergency Physicians who currently practice. They have also been previous ACLS / PALS / BLS instructors.
Our site includes SSL encryption, which protects your personal data.

You can email us any time, or call on our toll free number. Usually we will return the email the same day, or at least within 24 hours. If you give us permission, we can also text, which will frequently expedite support requests.